We provide training to community agencies in the following areas:

Introduction to Child and Youth Care Skills

This training is offered to employees during their first year. It includes an introduction to topics such as child development, relationship building, discipline, working with families and documentation.


Essential Skills for the Child and Youth Care Worker.

Essential Skills training includes introduction to child development, Maslows Hierarchy of Needs, brain development, impact of trauma, abuse and maltreatment, narrative theory, family stress styles, self care, sexual development and a relational approach to child and youth care.

ASIST (Suicide Intervention)

ASIST is a two-day intensive, interactive and practice-dominated course designed to help caregivers recognize and review risk, and intervene to prevent the immediate risk of suicide. Waypoints facilitators are certified by LivingWorks.

Certified trainers: Jennifer Kettle, Janice Pike, Annette Williams

Myers-Briggs Personality Type Indicator

The Myers Briggs Type Indicator is an instrument and the knowledge of personality types is a tool to assist individuals to gain increased self-awareness and understanding of individual differences. The MBTI is used by many organizations to enhance communication, team building, conflict resolution, and the development of management and leadership skills. Waypoints MBTI facilitators are certified by Psychometrics.

Certified trainers: Rick Kelly, Kim Buckingham

Working with Families

This training focuses on involving families in residential care, and working effectively with families. Specific topics include principles of family support, defining family, cultural issues, strengths-based interventions, systems theory, understanding family dynamics, dealing with resistance, goal setting, and intervention planning.

The Therapeutic Use of Daily Life Events

The Therapeutic Use of Daily Life Events Model is designed to help the direct care practitioner become more effective in daily interactions with young people and families. Through a focus on everyday events and how these events connect to the overall goals established with children, youth and families the direct care practitioner adopts a more proactive approach in intervention. Daily Life Events offers the potential to make every moment with children, youth and families more meaningful.

Certified trainers: Rick Kelly, Lori Leonard, Natalie Bursey


St. John Ambulance First-Aid Training

St. John Ambulance First-Aid Training is widely recognized as the industry leader in First-Aid and CPR training with a combination of professional trainers, personalized instruction, how-to videos and learn as you go training guides. Trained instructors within Waypoints offer both employees and young people the necessary first-aid training. The employees are required to complete a two-day Standard Level B training which includes Infant and Child CPR and are required to be re-certified every three years.
The Instructors are also certified in a one-day Emergency Level A First-Aid with CPR.

Certified trainers: Kim Buckingham, Alicia Burry, Natalie Ginn, Gladdale Matthews

Therapeutic Crisis Intervention

All Child and Youth Care Workers with Waypoints are trained in Therapeutic Crisis Intervention.  This training is for employees only at present.  

The Therapeutic Crisis Intervention training program for Child and Youth Care employees presents a crisis prevention and intervention model designed to teach employees how to help children/young people learn constructive ways to handle crisis.  The ability of the entire organization to respond effectively to employees and children/young people in crisis situations is critiical in establishing not only a safe environment, but also one that promotes growth and development.  The skills, knowledge, and professional judgment of employees in responding to crisis are critical factors in helping young people learn constructive and adaptive ways to cope with stress and painful feelings.

Waypoints TCI facilitators as listed below have been certified by the Residential Child Care Project, Cornell University:

Jackie Kelly, Natalie Bursey, Kelly Hanlon, Terri Etheridge, and Mike Drohan

To discuss providing training to your organization please contact: